Shipping & Delivery Policy

Global Shipping
We are proud to offer shipping services to most countries and regions worldwide. If you find that your location is not supported during the checkout process, please contact our customer service team at zoe@iisense.co, and we will do our best to assist you.

Order Processing Time
All orders typically require 3 business days for processing and preparation before they are dispatched. Please note that orders are not shipped on weekends or public holidays.

Shipping Duration
Once your order has been shipped, the estimated delivery time is between 7 to 20 business days, depending on your location. Please note that actual delivery times may vary due to destination country logistics, customs clearance, or other unforeseen circumstances.

Shipping Origin
All products are shipped directly from our warehouse in China.

Customs, Duties, and Taxes
Please be advised that the shipping fees paid at checkout do not include any customs duties, import taxes, or brokerage fees that may be levied by your destination country. These charges are the sole responsibility of the recipient. We recommend contacting your local customs office or relevant authorities for detailed information regarding these potential costs.